frequently asked questions
earthchild oils menu

what we do title

Here at EARTHCHILD we have decided that all you beautiful people out there deserve the best. You are all hard working individuals, therefore, you do not need to be wasting your precious well earned money on products which are not only slowly poisoning your bodies, but are actually incredibly detrimental to your skin.

EARTHCHILD makes skincare products that are designed specifically to nurture and care for your skin, deeply penetrating within to nourish your skins cells, leaving you with beautiful, radiant skin.

why we are different title

EARTHCHILD’S organic skin care products are like no other on the market as they are genuinely made with love & soul. What began as a personal journey, has become an adventure with you & your health in mind. We use unique blends of organic oils, each chosen for their own specific healing and protecting qualities. We strive to keep it pure, and use only certified organic ingredients if possible. EARTHCHILD only uses therapeutic grade essential oils, giving you the best possible advantages of their individual healing abilities.

mission title

We love Keeping it local… and keeping New Zealand sustainable is one of our mission’s here at EARTHCHILD.

All our products have recyclable packaging to protect the planet, and only use as much kiwi-made resources as we possibly can, all sourced from suppliers within New Zealand to keep N.Z rolling. Seems crazy? Not to us.

We’re proud of our country, and we believe if more New Zealander’s back each other, together kiwis will not only fly, we will soar.

no animal testing no nasties

All the usual brouhaha you normally skip

but needs to be here incase you need it…

Earthchild.kiwi.nz is an online store to Earthchild Ltd, a registered New Zealand company.

Our online store is available 24/7, however, orders are only processed between 9am & 5pm Mon-Fri and we are closed on every New Zealand public holiday.

The information provided on our website is for educational purposes only. Individuals receiving this information must use their independent judgment in determining its effectiveness for a particular purpose or use.

All website contents remain ownership of Earthchild Ltd. Website is owned and developed by Earthchild Ltd.

Earthchild has an online store only, however we are sprinkled around New Zealand and you can find our products in store at these locations.

We only sell organic skincare that is made directly by us. All our products are made onsite at our headquarters at 868 Papamoa Beach Road, Papamoa Beach, PAPAMOA.

Earthchild is an animal-friendly company and absolutely none of our products or ingredients are tested on animals. They are suitable for vegetarians and the New Zealand Certified Organic Beeswax for the lip balm is the only non-vegan friendly ingredient we use.

All our prices, including delivery are in $NZD and include GST.

Earthchild reserves the right to change the price of any item at any given time without prior notification.

All prices are set once orders have been submitted and processed.

Methods Of Payment:

We can accept credit cards and payments securely via PayPal and direct credits into our ASB account. These payment options and details are available at the checkout.

Earthchild does not allow pick-ups, however we can deliver Locally, Nationally and Internationally.

Goods will not be posted until payment has been received in full.

Keepin it kiwi, we use the fabulous posties from New Zealand Post to deliver your orders.

The posty fees are:

PUKEKO POST

Local: $3.00

1-3 Business Days

For all you beautiful locals of Papamoa

and surrounding suburbs.

KIWI COURIER

New Zealand: $5.00  

2-4 Business Days

Rural delivery: $8.20

There may be sheep or

cows on the road so it may

take longer to arrive…

For all you beautiful people who live in

Aotearoa,in either Te Ika-a-Māui or

Te Waipounamu (North Is. or South Is.)

Expect if you live in the whops

somewhere, then the posty needs a

bit of gas money to deliver your stuff,

so you’ll need to pay them extra.

KANGAROO CARRIER

Australia: $15.00

3-5 Business Days

Luv Thy Neighbour, this is a flat rate,

coz Mate! We know all you beautiful

Auzzies love a good kiwi treat, and we

are happy to oblige your needs.

POMMY POST

United Kingdom: $30.00

 5-10 Business Days

This is a flat rate to all our beautiful

fellow kin from centuries past. We know

you hold a special place in your heart for

all things kiwi, and we want to share our

goods with you.

HUMAN NATURE

International: $35.00

5-10 Business Days

For every other beautiful human on

Earth. You too, deserve a bit of

Earthchild goodness, and we will

endeavour to reach out to you.

We have faith in the postal services we choose, however, misfortunate things can happen, and you, the customer, shall endure any loss and any expenses that may occur from any mis-delivery, other delivery costs, customs and duty charges and any other relevant fees.

Earthchild adheres to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and we intend to be true to you, the customer, and we stand by all our products. If something reaches you in an unsatisfactory condition we will happily exchange or refund it* once it is sent back to us in the original condition within 7 days from the date of delivery. Refunds and exchanges will not be given if customer has had a change of mind about the purchase.

*One-way postage only, you, the customer, will have to cover postage fees to return the product back to us for inspection before exchange or refund will be given.

Goods can be returned to:

EARTHCHILD

868 Papamoa Beach Road, Papamoa Beach, PAPAMOA 3118

However we, Earthchild, are not responsible, and can not issue a refund if your items go walk-about or take the scenic route once they have left our possession and in the hands of the posty. We have faith in the services we choose, however, misfortunate things can happen…If this does happen to you and you haven’t received your items in the specified time-frame, give us an email hello@earthchild.co.nz and we will happily help you try to locate it.

Earthchild respects you, the customer, and does not pass on any of your private information to any 3rd parties. Earthchild will only use your personal information for processing your orders and will communicate only via email directly to your inbox, and only to inform you of the status of your order, unless we are replying to prior contact made to us from you.

Credit card details are used solely to process your payments, which are all processed through PayPal payment gateway only, and no personal credit card details are retained or accessible to Earthchild.

You/Your: That’s when we mean you, our beautiful customer.

We/Us: That’s when we mean all us folks at Earthchild & the company as a whole.

Ingredients are listed for consumer purposes only. All recipes are original and remain property of Earthchild Ltd. Any persons caught contra banding these products will result in prosecution.